Shipping policy

Shipping Policy

We deliver to Australia only. All orders are shipped from our warehouse in Australia. Standard shipping is free on all orders, with no minimum purchase required.

Processing and delivery times: orders are generally dispatched within 1 to 3 business days. Once dispatched, estimated delivery is 6 to 9 business days. Remote areas may take a few additional days.

Carriers: we ship orders via Australia Post or our delivery partners, depending on your delivery address and the characteristics of your order. Once your order has been dispatched, you will receive a tracking link by email so you can follow the progress of your parcel.

If you have not received your tracking information within 4 business days of placing your order, please contact us at contact@elsie-melbourne.com.

Shipping restrictions: we currently do not deliver to PO boxes, military addresses (APO/FPO/DPO), or certain restricted-access areas. Some products may also be subject to additional shipping restrictions in accordance with applicable carrier requirements.

Failed delivery or returned parcels: if delivery fails due to an incorrect, incomplete, or inaccessible address, or if the parcel is returned to us, we will contact you to arrange redelivery. Additional shipping charges may apply for any new delivery attempt.

Delayed or lost parcels: if your order has not arrived within 15 business days of dispatch, please contact us so we can investigate with the carrier. If the parcel cannot be located within 30 business days of dispatch, you may choose between a replacement or a full refund.

VH Group Sàrl · Rue de Bourg 27, 1003 Lausanne, Switzerland · contact@elsie-melbourne.com